Hospitality Thinking Isn’t Just for Hotels: Why Hospitals, Banks, and Retail Stores Are Quietly Borrowing the Industry’s Playbook By Brendon Pereira
Brendon Pereira, Co-Founder, Adevo Academy New Delhi [India], July 27: There is a moment every seasoned hotelier recognises. A guest walks into a lobby, uncertain, slightly overwhelmed. Before they reach the front desk, a well-trained staff member has already made eye contact, smiled, and moved toward them. The guest doesn’t know it yet, but their…
