Skip to content
  • English
  • Business
  • Entertainment
  • National
  • Lifestyle
  • Education
Daily News India

Daily News India

Just another WordPress site

  • English
  • Business
  • Entertainment
  • National
  • Lifestyle
  • Education
  • Toggle search form
  • AKPA: Redefining professional hair & skincare with herbal expertise and modern innovation Lifestyle
  • Primex Media Services Set to Elevate AM/NS India’s Media Presence in South Gujarat Region Business
  • JD Concord Design Solutions extend support to Indian EV OEMs with Its Futuristic Designing Solutions Business
  • DMG Group has been Awarded “Best Outstanding Performance Computer Training Institute in Ahmedabad, Gujarat” by MIT, Govt of India during 2022 – 2023 Business
  • Dr. Gopalan Anish Acharya Honored Globally for Systemic Impact Lifestyle
  • ASEAN and India Drive Bold Push to Revamp USD 123B Trade Pact in Delhi National
  • JB Chemicals & Pharmaceuticals Ltd (JB) Reports Revenue growth of 10% in Q3 FY22 to INR 601 crores Business
  • Tech Visionary, Venkata Mudumbai was honored with the International Achievers Award by the Indian Achievers’ Forum Technology

Teckinfo Solutions Pvt. Ltd., a leading software provider to call centres, Launches ID Cloud – Premium Contact Center Solution

Posted on April 17, 2023 By

Nalin Mital, Managing Director of Teckinfo Solutions Pvt. Ltd.

New Delhi (India),  April 17: Teckinfo Solutions Pvt. Ltd., a leading software product company that has a legacy of offering niche Call / Contact Center Software solutions to ITES/BPO, Enterprise & MSMEs, has recently launched its latest offering, ID Cloud – Premium Contact Centre Software platform. With this latest release, ID Cloud, the company seeks to provide a comprehensive customer engagement platform that simplifies and streamlines customer engagement for businesses of all magnitudes. Empowering executives with tech-savvy solutions, the ID Cloud Premium Contact Center Software platform boasts the same functionalities as on-premise software but with the added advantage of cloud convenience.

ID Cloud Premium Contact Center Software platform has elevated the already renowned array of services offered by Teckinfo Solutions Pvt. Ltd. ID Cloud endows customers with the flexibility of deployment, be it Cloud Contact Center as a service (CCaaS), Hybrid Contact Center, Contact Center on Private Cloud, or On-Premise Contact Center.

The testimonials of several major players in the call or contact centre industry stand as a testament to Teckinfo’s unwavering commitment to customer satisfaction. Among the company’s impressive list of notable clients that span across Africa, the Middle East, South East Asia, and India are Horizon Contact Center, Housing Finance Bank, Finance Trust Bank, DFCU Bank, Tech Mahindra Limited, Just Dial Limited, HDB Financial Services, ICCS, Sulekha.com, and Pace Setters Business Solutions, among others. Teckinfo takes immense pride in its association with ‘Elder Line’ as a technology partner, an initiative by the Government of India, for addressing the challenges and issues faced by the elderly population in the country through the country’s first-ever Pan-India toll-free helpline – 14567 – called ‘Elder Line’.  The testimonials demonstrate the company’s tireless efforts to uphold its vision and take giant leaps toward being the very best in the industry.

An enthusiastic Nalin Mital, MD of Teckinfo Solutions Pvt. Ltd., said, ” We are thrilled to launch ID Cloud – Premium Contact Centre Software platform. We have been a leading call and contact centre software provider for the last 25 years. Since inception, we have striven to offer the best available service to our clients; as a result, with increased adoption of the cloud, we have launched the cloud platform.” He added, “ID Cloud provides customers with the flexibility of mixed deployments, such as Cloud Contact Center as a service (CCaaS), Hybrid Contact Center, Contact Center on Private Cloud, or In-Premise Contact Center or a mix of all. Cloud and Hybrid deployment has generated much interest from Multi locational companies from BFSI, NBFC, FMCG, and other verticals” He further added “, Existing customers can easily move their current on-premise deployment to the cloud with no change in the features, leveraging highly scalable, secure, and reliable software. In addition, the brand, founded in 1995, boasts of being ready to deploy “Connect & Collect”, their debt collection software, which has helped several BFSI companies maximize their collections.

Elaborating on the mission of the company, the MD shared, “Our highly scalable and flexible Contact Center Software, Helpdesk Software, Lead Management System, and CRM products empower organizations to enhance their customer experience. With a team of 100+ multi-disciplinary professionals, we provide customized solutions to 30+ industry verticals, including Banking, Insurance, Telecom, BPO, Education, Healthcare, etc. Our mission is to provide innovative and reliable communication solutions to our clients across the globe. Be it a company of any size, we are equipped to partner with them to enhance their services.”

Ever since its inception, this company has maintained an impressive track record in the space of messaging and communication. In the 90s, the company revolutionized the industry with the launch of ActivePage, a cutting-edge software for message handling, customer care, and billing that completely dominated 75% of the paging market in India and 100% in Nepal. In 1998, the company set a new benchmark by introducing Mail2Globe, an exceptional internet/intranet mailing solution.

Since 1999, the company has been a constant innovator, always pushing the boundaries to introduce the most cutting-edge products to the market. The InterDialog call centre software, which used Tadiran, Alcatel, and Panasonic as its telephony platform, was a game-changer. Currently, the company has Asterisk IP PBX as its telephony platform of choice.

Over the years, the company has continued to expand and evolve, offering a unified Contact Center Suite that incorporates a range of communication channels such as voice, email, chat, social media, and even WhatsApp. With its latest offering, the ID Cloud premium contact centre platform, Teckinfo Solutions is focused on empowering enterprises in their digital transformation journey, providing a modern solution to meet the needs of the digital age.

For more information, please visit: https://www.teckinfo.com/

If you have any objection to this press release content, kindly contact pr.error.rectification[at]gmail.com to notify us. We will respond and rectify the situation in the next 24 hours.

Business Tags:Business

Post navigation

Previous Post: Innovative Strategies for the Digital Age: The Story of Traffic Tail and Damandeep Singh
Next Post: Abros Sports crosses 320 crore in sales this year; eyes to bag 520 crore by 2025

Related Posts

  • Anil Wadhwa: A social contributor Business
  • Change is Here: 10 Bold Businesses in the Booming Indian Market Business
  • Business Mint recognizes Leed International Training & Certification Pvt Ltd as the most promising Oil & Gas consultant Company Business
  • Healthy Skin is the New Gold: The Perfect Rakhi Gift Eternal Bright Announces Flat 40% Off on Every Serum Business
  • Two Women Entrepreneurs Launch a Green Initiative Organic Products Ecommerce Portal – The Glocal Store Business
  • The footprints of “Achhi Aadat (Good Habits Campaign) -a JICA India initiative; in the Deoghar district of Jharkhand Business

Recent Posts

  • Sharani Ponguru Unveiled Safalta Ka Raasta – Road To Success, Season 5
  • TikTok’s Big India Tease: A Promising Comeback or Just Déjà Vu in HD?
  • South Asia Health Research Collab Takes Bold Step
  • Hollywood Actor-Producer Prashant Rai Unveils “Pyar Da Rang” : A Soul-Stirring First Ever AI-Created Tribute Inspired by the Air India Ahmedabad Crash
  • Kochi Blue Tigers ease past Trivandrum Royals with eight-wicket win

Recent Comments

  • Unknown on Participants Reap Rewards in Wellman’s 8-Week Digital Campaign: IPL Tickets, Autographed Virat Kohli Merchandise, and More!
  • Celestial Tribute: India’s Chandrayaan 3 Inspires Lunar Dulce Choux Bun by ITC Sunfeast Baked Creations National
  • First-Hand Experience of CM Yogi’s Leadership in COVID Management would help handle intense 2nd COVID wave in UP: State Health Minister English
  • Ahmedabad-based doctor creates milestone by conducting pioneering work on TAVR therapy across the globe Health
  • MALAIKOTTAI VAALIBAN’s design to that of Sholay, ULAGAM SUTRUM VALIBAN: Over 59 Countries by RFT Films Entertainment
  • Wowidays to promote Kerala with Padmashri Meenakshi Raghvan as Brand Ambassador Business
  • Halogig Freelance Global Marketplace to Drive Digitalization of SMBs through Gig Workforce Business
  • Playtos presents a beautiful confluence of Greek culture and a graduation ceremony on 13 of May 2023 at Hyatt Regency, Ahmedabad Business
  • The Big Brands Reveal of 2023: Market Xcel is ready to make history with the launch of the 2nd edition Brand Xcel report Business

Copyright © 2025 Daily News India.

Powered by PressBook News WordPress theme